The Patient Portal: Meaningful Use, Engaged Patients & More
Successfully Implement Patient Portal For MU2
Practices that have invested time and money in choosing, implementing, and converting to electronic health records are ready to reap the benefits—and patients portals are an important key to success. A well-implemented patient portal will help you achieve Meaningful Use incentives AND improve patient engagement and compliance while also simplifying time-consuming office tasks like reporting lab results and medical records requests. In addition to the financial and workflow benefits, patients are actually eager to connect with their physicians electronically. You just need to know how to make it all happen!
Laurie Morgan of Kareo suggests these strategies to help you.
- Successfully implement your patient portal
- Improve patient engagement, compliance, and outcomes
- Meet some requirements to attest for Stage 2 of Meaningful Use
Wednesday, April 16, 2014
1:00 PM Eastern, 10:00 AM Pacific
Although some practices have offered patient portals to their patients, the acceptance and utilization rates are poor. This seems to be a unique issue for health care providers. It may be due to one of these, or all of the reasons listed here.
1. Poor education and/or training.
In most other industries computer registration is common, and access for information, trouble shooting and/or questions are done through a portal. Often times new patients (and old) are left to their own devices.
Remedies can include information printed on your practice brochure, with brief instructions on accessing the link, and selecting a password. This can also be mailed with the monthly statement, or an email blast to patients who have an email. Followup is essential via email. Telephone waiting trees can also be used to inform patients while they wait on hold. Include something like this,
“If you prefer you can wait on hold or if you wish go to our web site to make appointments, select a refill or leave a question. Replies are usually made the same day.”
Portals should reduce the work load at the front desk and throughout the practice. The patient can be sent a confirmation via email (if HIPAA secure)
Portals will be required for meaningful use attestation in Stage II requirements for attestation and incentives from Medicare.