Wednesday, November 18, 2015

5 Steps to an Enterprise Mobility Management Program | Mobiquity

One of the key barriers to acceptance of mobile health applications is the lack of 'corporate governance'. For a solo practice, this is not an issue. For groups, small, large, multi specialty or single specialty harnessing the power of mHealth requires a  unifying approach.  

Rather than approaching this as individual physicians a group should apply 'corporate governance'. This is used already by groups i n terms of purchasing, sharing diagnostic and therapeutic devices.  It allows for cost effective and efficient use of resources, spreading the capital investment across the medical enterprise.

Medical entities are still playing catch up in the name of improving workplace productivity. The speed with which we now communicate and manage every aspect of our personal lives is a healthy reflection on the importance of mobile. With nearly two-thirds of Americans owning smart phones, businesses realize they are losing out on efficiencies that these devices can bring, if leveraged appropriately, to a corporate environment. It's generally accepted that if enterprises can manage security and avoid the potential loss of personal and clinical information, then embracing mobility is a move they need to seriously consider.

The range of device management policies from BYOD (Bring Your Own Device) to lesser known policy COPE (Corporately Owned Privately Enabled) can help to guide you in deciding what might play well in your organization.

1. Support multiple device platforms.

From iOS and Android to Windows and Blackberry, companies with a BYOD policy will need to ensure each type of device is covered.

 This should also include coverage for laptops and tablets which are continuously being made smaller and more convenient to carry around. Keep in mind that it’s very important to not only publicize which type of device you’re allowing on your network, but also what version of the operating system. For example, it’s common for enterprises to allow iOS version 9.1, but reject any devices running iOS version 9.2 beta, due to potential security concerns, even though Apple has publicly released it. 
Choose mHealth applications that are available on both iOS, Android. and Windows phone. Remember Blackberry offers fewer options for mHealth.  Custom design applications will enhance branding your clinic.  There are many developers available for users to design their standalone mHealth app to integrate uniformly for messaging, patient education and access to your EHR portal.

The release of Windows 10 and an increase in users makes it possible for mHealth apps to be developed profitability for the Windows platform. The advantage of Windows phone is that the graphic user interface is identical across the desktop tablet and phone. 

Keep in the back of your plan the introduction of the smart watch.

2. Secure your corporate apps.

As stated above, it may not be necessary to lock down devices with iron clad MDM policies. Instead, see what level of MAM can be applied to your corporate applications themselves--that may be enough, and will create a more friendly work environment.

3. Build a secure app catalog.

Your users will feel empowered to choose from an app store of corporate-approved applications. If the security needs of your organization require more control, you can always use traditional MDM policies and restrict which types of apps are allowed on corporate-approved devices.
4. Implement inventory and search capabilities.
It is difficult to continuously know where all devices are, who is using them, and to what purpose. Employing an MDM tool capable of reporting on these metrics will go a long way towards ensuring that devices are allocated where they need to be.

5. Simplify the enrollment process.
Make it easy for end users to enroll their devices by visiting a simple URL and apply a default policy. This will reduce the overhead for the IT department as well as move employees toward a greater level of compliance. Corporate policies need to explicitly state to the employee base when and how assets are being tracked to ensure there are no hidden privacy violations.  It’s always best to aim for complete disclosure and clarity of what is and what is not tracked.
Businesses approaching the issue of mobile device security with these principles in mind will be able to effectively address their mobile security concerns. While IT cannot predict future enterprise needs and potential new security scenarios, laying a foundation of a friendly and secure Enterprise Mobility Management program, backed by secure MDM, will yield greater confidence from workforce, shareholders and management alike.

Mobiquity has talent directly related to clinical medicine as he is their Medical Director,  Steve Ferzoco,, M.D., a surgeon from Boston, MA, Dr. Ferzoco Co-founded Zenoco LLC, a company created to develop innovative mobile health solutions. Dr. Ferzoco's interests include medical information technology with a particular focus on mobile medical health. He serves as Associate Surgeon, Division of General and Gastrointestinal Surgery Brigham and Women's Hospital Boston, MA.

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