The digital health space refers to the integration of technology and health care services to improve the overall quality of health care delivery. It encompasses a wide range of innovative and emerging technologies such as wearables, telehealth, artificial intelligence, mobile health, and electronic health records (EHRs). The digital health space offers numerous benefits such as improved patient outcomes, increased access to health care, reduced costs, and improved communication and collaboration between patients and health care providers. For example, patients can now monitor their vital signs such as blood pressure and glucose levels from home using wearable devices and share the data with their doctors in real-time. Telehealth technology allows patients to consult with their health care providers remotely without having to travel to the hospital, making health care more accessible, particularly in remote or rural areas. Artificial intelligence can be used to analyze vast amounts of patient data to identify patterns, predict outcomes, and provide personalized treatment recommendations. Overall, the digital health space is rapidly evolving, and the integration of technology in health

Friday, November 13, 2015

FCC's Latest Ruling and Its Impact on Contacting Your Patients | by Cell phone or Smart Phone

Commission’s Latest Ruling and Its Impact on Contacting Your Patients

On July 10 the FCC released its long-awaited Telephone Consumer Protection Act (TCPA) Omnibus Declaratory Ruling and Order. The order arguably both clarified and confused the circumstances around which contact centers can leverage cell phones to contact consumers.  
This is particularly concerning as not only 60-75 percent of the phone numbers provided by patients are cellular numbers, but more than 85 percent of contacts with patients are made using cell phones. These figures may be even greater as younger and more multi-channel focused patients move into the healthcare arena as a result of changing demographics and the Affordable Care Act.  
During this webinar, join legal and operations experts as they help webinar participants understand the key highlights of the latest FCC ruling, such as tracking cell phone consent, and the potential impact it may have on patient engagement and revenue cycle contact strategies.  
How would you track cell phone consent and it's role in patient engagement

AFTER THIS WEBINAR YOU’LL BE ABLE TO:

  • Describe the history and purpose of the TCPA as it relates to contacting consumers (patients)
  • Identify key takeaways from the latest FCC ruling as it relates to the TCPA and patient dialing approaches
  • Leverage best practices in adjusting patient contact strategies to meet the latest compliance regulations
  • Improve internal compliance policies leveraging cell phone contacts
  • Train staff to mitigate TCPA compliance risks when speaking with patients
  • Describe how certain technology uses can put patient contact center operations at a higher risk of TCPA violations  

RECOMMENDED FOR:

CFOs, chief compliance officers and directors of revenue cycle, patient financial services, and/or patient engagement



Understanding the Federal Communications Commission’s Latest Ruling and Its Impact on Contacting Your Patients | HFMA
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