Commission’s Latest Ruling and Its Impact on Contacting Your Patients
On July 10 the FCC released its long-awaited Telephone Consumer Protection Act (TCPA) Omnibus Declaratory Ruling and Order. The order arguably both clarified and confused the circumstances around which contact centers can leverage cell phones to contact consumers.
This is particularly concerning as not only 60-75 percent of the phone numbers provided by patients are cellular numbers, but more than 85 percent of contacts with patients are made using cell phones. These figures may be even greater as younger and more multi-channel focused patients move into the healthcare arena as a result of changing demographics and the Affordable Care Act.
During this webinar, join legal and operations experts as they help webinar participants understand the key highlights of the latest FCC ruling, such as tracking cell phone consent, and the potential impact it may have on patient engagement and revenue cycle contact strategies.
How would you track cell phone consent and it's role in patient engagement
AFTER THIS WEBINAR YOU’LL BE ABLE TO:
- Describe the history and purpose of the TCPA as it relates to contacting consumers (patients)
- Identify key takeaways from the latest FCC ruling as it relates to the TCPA and patient dialing approaches
- Leverage best practices in adjusting patient contact strategies to meet the latest compliance regulations
- Improve internal compliance policies leveraging cell phone contacts
- Train staff to mitigate TCPA compliance risks when speaking with patients
- Describe how certain technology uses can put patient contact center operations at a higher risk of TCPA violations
CFOs, chief compliance officers and directors of revenue cycle, patient financial services, and/or patient engagement
Understanding the Federal Communications Commission’s Latest Ruling and Its Impact on Contacting Your Patients | HFMA