Tuesday, February 23, 2016

Are you using HIT to Improve Patient Engagement and Patient Experience?

The use of EHR and other health information technologies have increased exponentially. Although it is widely posited that it increases efficiency and decreases cost there are some who doubt this claim.

It is very difficult to prove this claim. In an era where things are changing rapidly, there are no controls to factor out other aspects of health reform. These include

     Passage and implementation of the Affordable Care Act
     Implementation of EHR
     Increase in the use of mobile technology
     Meaningful use requirements and PQRS
     Proposals for formation of Accountable Care Organizations. Significant number of failures.
     Mergers of major health payers
     Change to ICD-10
     Uncertainty about the future of the Affordable Care Act, and it's probable amendments. Thus far          the ACA has been amended  times
     Proposed change from FFS  to value based reimbursement.
     Increased burden of administrative cost and capital outlay for HIT

USING TECHNOLOGY to Improve Medical Practice Productivity and Patient Engagement

Patient engagment and patient experience are two metrics utilized in developing HEDIS scores. This is important in terms of future reimbursement methods, not based upon fee for service. While the new system is not yet in effect, providers are well advised to establish a program to develop and improve their reporting abilities now. Organizational changes will take some time to establish.

The use of HIT using patient portals, patient survey metrics, mobile health, remote monitoring, and telehealth are all means of improving compliance

By relying on data-driven insights, analyzing and revising daily office practices, and leveraging state-of-the-art technologies, physicians find they can score a win-win scenario - their practice becomes more efficient, effective, and profitable, while significantly enhancing patient engagement and the overall patient experience.

Solutionreach_CS_Scott Lovin.indd

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