Zendesk, a SAAS platform, is a customer relations management service, published a result of their study on customer service and its effect on success. It is only one of many platforms delivering this service. Many of the results are applicable to healthcare services. Ultimately health care is a service delivering technology, medical devices, testing, and hospital care to patients.
High on their list is customer service and the use of artificial intelligence using chatbots to filter and distribute patient needs to the appropriate human being for disposition.
Human-to-human exchanges are critical to engagement and resulting satisfaction on the part of patients. Healthcare is the most personal experience for people. Chatbots will increase automation however a chatbot can be impersonal if not implemented correctly. It can result in a quick and very satisfying experience with your company, or result in a very negative experience resulting in the loss of a patient. Many chatbots can be customized to fit into your customer service interface.
Like the endearingly stiff robots, we’ve seen in countless movies – tragic, pitiful machines tortured by their painfully restricted emotional range, futilely hoping to attain a greater degree of humanity – chatbots often sound almost human, but not quite. Their speech is awkward, the cadence somehow off.
Love them or hate them, chatbots are here to stay. Chatbots have become extraordinarily popular in recent years largely due to dramatic advancements in machine learning and other underlying technologies such as natural language processing. Today’s chatbots are smarter, more responsive, and more useful – and we’re likely to see even more of them in the coming years.
How do chatbots work?
Chatbots are only one means of marketing your healthcare entity
Here’s Everything You Need in Your Healthcare Tech Stack
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