Short Videos of Users on the HealthCare.gov Website
The California Health Care Foundation also published a study of Health.gov for comparison of states using the national Health.gov website.
Both reports illustrate the poor design and performance characteristics of sites not ready to 'go live'.Were this a private enterprise it would have stood little chance of success. Supervision and implementation were poor from the bottom to the top of the chain of command.
Health.gov User Experience download